FREQUENTLY ASKED QUESTIONS
Your item will be made by order so it takes 2-3 weeks processing time of receiving payment.
Shipping time: we ship worldwide from Bangkok, Thailand
Shipping: We ship by DHL express which takes 3-4 business days deliver time. Your item will be shipped from Bangkok, Thailand by registered mail, full postal insurance is included. We will send you an email including your tracking number as soon as your order ships.
Custom made order
We welcome custom made order. Please provide us details so we can help recommend and prepare appraisal.
Sample of request details;
Style or model you would like to have or adjust:
Other specification such as milgrain edge, matt finish, engrave text, etc.
Laser engraving is available for merchandise with sufficient space for engraving (e.g. rings, wedding band rings, bracelets etc.) Please add note when you order or for details.
International ring size
If you don’t know your ring size in US standard, you can let us know ring size in your country standard such as size M, size 53, size 12, etc.
About Customs, Duties & Taxes
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of Thailand may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Porana has no control over these charges, nor can Porana predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery
Refunds and Exchanges
Our items are custom made to your specifications, so we cannot accept returns unless we have made a mistake in following those specifications.
If you do have a problem, please contact us within 3 days of receiving the items and we will work with you to resolve the issue to your satisfaction.
A full refund minus shipping fees, sizing costs (if any), when I receive returned item in its original condition. Return shipping cost is the buyer’s responsibility.
If you have any questions about our return policy please feel free to email firstname.lastname@example.org.
We will provide shop certification as your request. You can use this certification to apply for insurance. However, we also have option to certify our jewelry pieces with world renowned laboratory GIL (see sample of jewelry report here http://www.gillabs.com/jewelry.html) with additional cost $32 and require about 2 weeks time to do the report. Please email email@example.com for more details.